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A community meeting room with folding chairs, a wall map of Ontario and papers spread on a long table.
Photograph made for this entry.Credit: The Lantern editorial team

RS ยท Archives Research and Field Methods

What Directors Did to Build Regional Branches

An archive history of the recruiting call asking what a director does, from starting regional branches across Ontario to guiding new volunteers.

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By The Lantern editorial teamFiled as RS-012

Ontario's haunted places are kept alive by people who give their time without pay, and the records of that work often matter more than the stories themselves. The magazine traces how volunteers build the branches, staff the archives and coordinate the reports that later become legend. The Wikipedia page on volunteering explains what the act is in general; the local files show what it looks like when a heritage body depends on it.

The details cited in this entry were checked on the Wikipedia article on volunteering.

What the word carries before it reaches a lighthouse

The verb "volunteer" was first recorded in 1755, derived from a noun in use around 1600 for "one who offers himself for military service," from the Middle French voluntaire. In the non-military sense the word appears from the 1630s. That is a useful starting point for anyone reading Ontario folklore, because the earliest volunteers in the province's built history were, in the strict sense, military men who chose to enlist rather than being conscripted, and who were paid for it. The line between a soldier who chose his post and a civilian who gives an evening a week to a heritage house is real, and the records of the societies that keep Ontario's ghost stories sit on the civilian side. The magazine's Fort York folklore page treats the War of 1812 re-enactors as performers and historians rather than as a standing force, which is the distinction in practice.

Where branch building starts

Before the nineteenth century, few formal charitable organizations existed to assist people in need. The Salvation Army, one of the oldest and largest organizations working for disadvantaged people, has organized volunteering programs since its inception. In the first decades of the twentieth century several volunteer bodies were founded, among them Rotary International, Kiwanis International, the Association of Junior Leagues International and Lions Clubs International. Read those names as a template: a branch is a number of people in one place who meet, keep minutes and hand the file on. The Ontario bodies that later collected ghost reports borrowed the shape. A group forms in a city, starts a list, appoints someone to answer letters, and the list outlives the founding members.

Why archives, not feelings, are the first job

Volunteers in the heritage sector handle records that are already old before they touch them. Historic England research looked at how and why heritage participation is associated with wellbeing, and found that funded activities benefiting heritage can also benefit wellbeing. The report's analysis names the aspects most often associated with heritage: purpose, being, knowledge gain, sharing, psychological benefit and self-actualisation. It also sets out eight cross-cutting characteristics present in heritage volunteering, among them temporality, discovery, authenticity, continuity, rescue, nostalgia, transformation and legacy. Those eight words describe the job of an archive volunteer better than any mission statement. A report typed in 2002, a photograph of Gibraltar Point, a newsletter from a hotel conference: each is an act of rescue, and each depends on a person deciding that continuity matters.

How are the reports actually coordinated?

This is where branch building stops being paperwork and becomes a routine. The magazine's page on how the Society's files tracked reports and follow-ups describes the sequence plainly: a witness writes or calls, someone logs the date and place, and a follow-up happens only if a volunteer is free to make it. The Wikipedia page on volunteering notes that many volunteers have specialized training in the fields they work in, such as medicine, education or emergency rescue, while others provide their services as needed, such as in response to a natural disaster. Ontario ghost research sits closer to the second category. Few branch volunteers have formal training in folklore or archival science. What they bring is regularity, which is why the same lighthouse appears in a 2002 newsletter and in a file a decade later with different handwriting on the envelope.

What a branch records that a social account does not

Coordination depends on a place to keep paper. The page on witness reports becoming retold legends tracks the shift in a single account as it moves from an intake form to an article to a walking tour script, and the volunteers are the only people who see all three versions. The research methods page sets out how Ontario's ghost reports are collected and kept, and it treats the filing system, not the sighting, as the object of study. That is a coordinator's view. The Toronto society and the Ontario society are described in the third person on this site for exactly this reason: the magazine reports what their files show, and the volunteers who keep those files are the reason the question can be asked at all.

Volunteering that leaves a document behind

Heritage participation is not the same as a fundraising drive. The distinction is in the output. A branch that raises money produces a receipt; a branch that catalogues a house produces a record that a genealogist can use twenty years later. The genealogy page explains how family and property research intersects with folklore, and every name it can trace back to a volunteer's transcription is a name that did not vanish. Volunteers in schools show the same pattern in miniature: a person gives an afternoon, a student gains an experience, and an entry is added to something. The effort is not selfless in the romantic sense. It is simply unpaid and recorded.

What does the training triangle cost a branch?

Service-learning programs allow students to serve the community through volunteering while earning educational credit, and they require the same management any other volunteer placement requires: screening, training and supervision. A branch that accepts a student therefore takes on three jobs at once. An Indiana study found that nonprofit agencies hosting student service-learners do not report a positive impact on service capacity, though the students do help increase agency visibility. For a small Ontario heritage group the trade is visible. The volunteer supervisor gains a helper and a visible file, and gives up evenings to training someone who will leave at the end of a term. During the first few decades of the twentieth century, when Rotary and Kiwanis were forming, the same arithmetic applied without the word service-learning attached to it.

What does a coordinator do when nobody is paid?

The coordinator role in a heritage branch is a scheduling task wrapped around a research task. Virtual volunteering, also called e-volunteering or online volunteering, describes a volunteer who completes tasks in whole or in part offsite from the organization being assisted, using an Internet-connected device. Editing Wikipedia and contributing to free and open source software projects are given as examples. That is now the normal shape of a distant branch member: someone in another city who transcribes a scanned newsletter page and returns it by email. Compared with the mid-century model, where a volunteer had to be in the room to be useful, this reduces the cost of keeping a branch alive. It also makes the coordinator's inbox the archive's front door.

Where the file stops and the story begins

Formal volunteering in the United States between September 2022 and September 2023 was measured at an estimated 75.8 million people aged 16 and older, or 28.3 percent of the civilian noninstitutional population in that age group. They contributed about 4.99 billion hours, valued at an estimated $167.2 billion, while an estimated 137.5 million Americans engaged in informal helping such as exchanging favours with neighbours, a rate of 54.3 percent. Almost twice as many people helped informally as formally. Think about what that means for a haunted place account. The neighbour who tells you which window lights up has no file, no branch and no supervisor. The volunteer who writes it down does. Only one of the two leaves something an archivist can open in 2040, and that is the work a coordinator is really protecting.

About the reference page

Volunteering is the English Wikipedia article on the optional, freely chosen act of giving time and labour, usually for community service. It covers the etymology of the word, nineteenth and twentieth century organization history, and types including skills-based, virtual, micro, environmental, emergency, school, corporate and medical volunteering. It also treats heritage volunteering through Historic England research and religious traditions such as seva, and it cites national survey figures on formal and informal helping.

The Lantern editorial teamEntry checked on 13/09/2026